Privacy Policy

Introduction

At Ashrafi Home Renovations, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We operate in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we are committed to maintaining the confidentiality and security of your personal information.

Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Home address and property details
• Project requirements and preferences
• Payment and billing information
• Communication preferences
• Photos of your property (with your consent)

Automatically Collected Information

• IP address and browser information
• Website usage patterns and analytics
• Device information and operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• Providing renovation and construction services
• Communicating about your project and scheduling
• Processing payments and managing contracts
• Sending project updates and important notifications
• Improving our services and customer experience
• Marketing communications (with your consent)
• Complying with legal and regulatory requirements
• Protecting our business interests and preventing fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted contractors, suppliers, and professional partners involved in your project
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Consent: When you have given explicit consent for sharing
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and employee training
• Secure storage of physical and digital records
• Regular backup and recovery procedures

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for marketing communications
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and marketing purposes

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for 7 years after project completion for warranty and legal purposes.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the Last updated date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: